Customer comments

St.Andrews Starfish Taxis – Customer ratings and recommendations.

From time to time invite our customers by Email to leave a short review of their experience with Starfish Taxis.

We value any feedback of our clients to keep a finger on the pulse
by continuously evaluating our standard of service.
F
eel free to let us know where we can improve!

“Our drivers love what they do and we believe that shines through.”

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PLEASE CLICK THE *SUBMIT YOUR REVIEW BUTTON* BELOW TO RATE US

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Average rating:  
 60 reviews
by Helen on Starfish Taxis

Great service, Tim was very helpful and friendly.

by Jason Jones on Starfish Taxis

First class from the time we arrived to the time we left Tim was excellent recommend starfish anytime

by Martin on Starfish Taxis

Excellent service, very flexible and punctual.

by Allison on Starfish Taxis

Tim was an excellent driver. Courteous, interesting and very professional.

by Scott on Starfish Taxis

Tim and Kirstin are first class drivers and guides. Prompt, they each bring incredible regional knowledge, friendly demeanor and a clear desire to make each trip a pleasant journey. Highest recommendation!

by Rosie mylius on Starfish Taxis

Best taxi service going, so kind and helpful and amazing service

by Stefan on Starfish Taxis

Very good service. Friendly drivers who even gave me a sightseeing tour of St Andrews when I arrived. Will definitely use them again if coming to that part of Scotland

by Theron McLarty on Starfish Taxis

We used Starfish twice in our journey to Scotland - both from Edinburgh to St Andrews AND for a day trip around central Scotland. Kirstin was our driver on both occasions- and perfect for our purposes (on time, knowledgeable, safe). I'd recommend them to all of our friends and use them again.

by Raymond Lam on Starfish Taxis

Excellent and efficient for our group of 8 golfers from EDI to Dundee and return. The trailer easily fit all our gear and luggage, and arrangements by email were easy and efficient. Price was very reasonable. Highly recommended.

by peter bush on Starfish Taxis

Prompt, Efficient service. Clean minivan perfect for 4 golfers. Would use again.

by Sam Kennedy on Starfish Taxis

First class friendly and highly efficient service. My American visitors, who travel the world, said they had never experienced such a high level of attention to detail and customer centered service. Well done Starfish !

by Pete Sikora on Starfish Taxis

Always reliable, on-time, flexible, reachable by phone, and friendly drivers! We will use them again on our next visit.

by Jerry Kincade on Starfish Taxis

What a pleasure to have been transported by Starfish. Excellent communications setting up our transport. There when we arrived and with us all day at St. Andrews. Kirstin made our day all we wanted it to be. Thanks very much. If you need transport this is The One.

by Vikki Entwistle on Starfish Taxis

Friendly and helpful staff at booking and pick up - got me to where I needed to be with no fuss!

by amelia on Starfish Taxis

Brilliant service, lovely driver, great communication!

by Francois on Starfish Taxis

The service was perfect. The driver was on time, the car was nice, the driving very safe despite very poor climatic conditions and I enjoyed the chat that we had on the way. I would definitely recommend Starfish services for a trip between St Andrews and Edinburgh airport.

by Kuato Studios on Starfish Taxis

Great service - showed so much patience with my complicated booking that changed at the last minute. Pick up couldn't have been easier at both the airport and on return. Wouldn't hesitate to recommend!

by Tom on Starfish Taxis

I highly recommend Starfish Taxis! The service was excellent:
1) Easy online booking;
2) Punctual pick-up at EDI;
3) Friendly drive & chat up to St. Andrews.
In a nutshell: all you can ask from a taxi company.

by Paul Narracott on Starfish Taxis

Dear Starfish,
I would like to comment on the excellent service I received from your company. I booked a pick-up in advance by email to go to St Andrews Uni and then on the morning of the pick-up had to cancel at short notice due to train cancellation. this was all handled in a timely and professional manner.
I then, at short notice booked a pick-up from St Andrews to Edinburgh Airport with a confirmed set fare. Everything went to plan and was excellent service.
I hope to use you in future if my son attends St Andrews.
Paul

by Barney on Starfish Taxis

Tim's service was great! Highly recommend! On recent golf trip to St. Andrews, the internet booking was easy, he picked me up on-time at EDI, friendly drive + chat up to St. Andrews, Tim gave me quick tour of St. Andrews including driving across the 18th on the old course! Starfish is reliable.

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Company policy:

Taxi service, reliability and punctuality is an integral part of any trip or holiday.
Planning our daily work schedule requires leaving room for flexibility, traffic and ad hoc changes.
We have implemented several control mechanisms in the booking process and first contact to eradicate problems later on.
Good communication regarding delays and cancellations on the travelers part is vital.
Reliable service is a priority, we aim to arrive early at every booking, that requires our customers to be punctual at their pick up point.
The planning process also aims to leave out stress situations for the drivers, this has a direct effect on road safety and passenger comfort.

Our drivers complete a daily check form on the fundamental safety of their vehicles: mechanical, electrical, tyres and overall cleanliness.

We believe that constant evaluation secures a high level of service.

 

 

8 thoughts on “Customer comments

  1. Service we received from Tim matched our entire week in Scotland, Awesome!!! Tim was on time and catered to our needs the entire day. I highly recommend Starfish Taxi!!

  2. Tim’s service was outstanding in every aspect, on time waiting for us at our apartment in Edinburgh , then a great and very informative drive out to St Andrews for our Golf and back into Edinburgh later in the afternoon.
    Tim is a thorough professional in every way, his vehicle modern and spotlessly clean, look no further simply book this great operator and like us be 100% satisfied.
    Bruce Johnson
    New Zealand

  3. Very professional individual that delivers promises. Used Starfish Taxis locally, out of town and airport transfers, never has let me down. Definitely will be using this company next semester. Thank You πŸ™‚

  4. We can not say enough good things about Tim’s service. He went out of his way to make our experience fantastic in every way. He went above and beyond our contract to help us out when we discovered in Edinburgh that a child’s back pack was still In St.Andrew’s! His taxi was dean, he had child seats for the kids, and gave us a nice tour of the highlights of St. Andrews. We can highly recommend this taxi service. You will not be disappointed.

  5. Me and my daughter visited St Andrews on April 2013- We were very happy with the excellent service and hospitable attitude we received during our visit and trips.

  6. Starfish Taxis are excellent. From their website which is user friendly to the door to door service. Tim got back to me straight away on my enquiry and Kirsten was on time to pick me up in St Andrews for the drive to Edinburgh Airport. She was also informative and interesting about the local history. I can recommend Starfish Taxis very highly. Thank you.

  7. We had an unbelievable trip to st Andrews, tim was brilliant, very knowledgable in the surrounding area an a very good price. Would highly recommend him and would definitely use him again

  8. Excellent service – very efficient and professional. I will definitely use them again and I can highly recommend the service.

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