We value any feedback of our clients to keep a finger on the pulse by continuously evaluating our standard of service. Feel free to let us know where we can improve!
“Our drivers love what they do and we believe that reflects.”
Best service - The communication was excellent from when i enquired about the costs to book a collection all the way through to the day of collection.
Tim was very professional, efficient... read more and friendly. I was welcomed at the station exactly on time. Tim knew what time my train was coming and had the door open ready and waiting for me the second i stepped of the platform. He was also extremely helpful and offered to collect me from the airport as my flight was delayed.
He was understanding and patient and worked around me when my flight was late and i had to change the collection time.
Quality service. 5 star service right from the beginning. Got me to and thro from my destination in record time. Arrived on time both ways. I would highly recommend and I also got the history of the town on my journey which was an extra bonus.
He also provided recommendations for easier travel options from London which was a great help.
Thanks Tim. Everything was perfect
chenyset 08/12/2023
Best taxi experience ever - Starfish taxis saved our day. My son and I had half an hour to see St Andrew’s university one Friday eve due to late trains. We were staying in Edinburgh... read more and needed a speedy tour before heading back.
We booked Starfish and Tim kindly drove us around the uni buildings, pointing out the faculties and told us everything we needed to know. A very good and quick tour, getting us back to the station with 5 minutes to spare.
Thank you for making a stressful evening so calm and for accommodating our slightly mad escapade. You should definitely book Starfish - you will be very well looked after.
Naomi C 06/10/2023
Renting a car in Scotland is expensive and the driving arduous. A far better option is letting Starfish get you from point A to point B! Service from Edinburgh airport... read more to Braemar was flawless, and the driver William was personally delightful as well as a highly capable chauffeur. Great communications re booking and just the perfect way to proceed after an international flight.
FleurdeFloride 21/08/2023
Why drive? - Renting a car in Scotland is expensive and the driving arduous. A far better option is letting Starfish get you from point A to point B! Service from Edinburgh airport... read more to Braemar was flawless, and the driver William was personally delightful as well as a highly capable chauffeur. Great communications re booking and just the perfect way to proceed after an international flight.
VWSheaVA 21/08/2023
Simply the Best! - Tim and his team at Starfish Taxis exceeded all of our expectations! This was a bucket list trip for us so we were thrilled that everything went as planned with... read more pick ups and drop offs. Beyond that Tim made being in Scotland and St Andrews all the more special by showing us sights and telling marvelous stories about the history of these fantastic places. We could not have imagined how this wonderful service would add so richly to our experience. Deep gratitude indeed!
Katherine C 12/08/2023
Excellent Company - Tim provided excellent service, not only as a driver but as a guide with extensive knowledge of the area. We were four people on a golf trip and he was... read more very accommodating as he transferred us to various places at various times. My wife made the arrangements prior to our arrival and he was very prompt in answering all our questions. You cannot go wrong utilizing his many services and talents. Thanks Tim. Ken
LifesUnViaggio 08/08/2023
The best service - A truly amazing service. I recently hired Tim for a long distance drive to Cambridgeshire and back to Scotland. Nothing was too much trouble. I can’t recommend him highly enough.... read more Professional, prompt, kind and an amazing conversationalist.
H1949PSstephanieb 11/07/2023
A highlight of our trip - Four Canadians ( two couples) booked Starfish for a day trip from the Edinburg cruise port ( South Queensferry ) for a tour to St Andrews. The plan was... read more for a drive to St Andrews, shopping, Lunch, pictures, pub visit and a return trip. We did not use the ship excursion because it only allowed a limited time in St Andrews and was with 40 others. What a great experience and pleasant surprise with Starfish.
We had Tim as our driver, guide and advisor. He was prompt, professional, friendly, funny and entertaining. We had no idea about where exactly to go in St Andrews and he toured the city for us, showing points of interest, suggestions, and providing an overview of the city and its history. This was immensely helpful and set us up for success. During the trip back and forth he also showed us many cool and historic sights and provided a running commentary on Scotland life and his experiences. It was like having a buddy give you a quick tour. The price was quite reasonable and proved to be a highlight of our trip.
boog33 20/06/2023
Best Taxi Service in the Kingdom of Fife! - My husband and I walked a fairly large section of the Fife Coastal Path this spring. We hired Tim to transport our luggage while we walked from town to town.... read more We were both very impressed with Tim and his service! Tim was friendly, helpful, and competent, and his service was flawless. If we ever need a taxi service in the Kingdom of Fife again, we will definitely call Tim!!
Nanabelle5 17/06/2023
Tim and his associates (Sharon and Will) were fantastic to work with. I was leading a group of 8 golfers flying into Edinburgh and staying the entirety of our... read more 9 day trip in St Andrews with side trips to the Castle Course, Crail, Lundin and Leven. Since some members of the group would only play 18 while others played 36, we had double the logistics on our days away from St Andrews and Starfish handled it beautifully. We worked out the logistics and the quoting before the trip and I would pay each driver at the time of service by credit card. Quite easy. I personally had a tough flight in and was teetering on having to make a trip to an emergency room. Tim advised me that Ninewells in Dundee should be my choice. Luckily I did not end up having to go, but I appreciated the recommendation. I would not hesitate to use Starfish for future travel. Thanks Tim!
Simoscarl 16/06/2023
Fantastic Experience - This review is long over due. We hired Tim and Starfish to transport us from Edinburgh Waverley Station to St. Andrews. Tim was a true professional, monitoring our... read more train from London, and communicating with us along the was to ensure that our transfer was smooth. As soon as the train arrived Tim was there to meet us, quickly we were loaded and off to St. Andrews. Once in St, Andrews Tim gave us a tour of town pointing out sights of interest and sharing his favorite spots to grab a pint. Can't thank Tim enough for kicking-off our two week golf trip in style. I highly recommend Tim and Starfish Taxi
231bretk 12/10/2022
Outstanding operation - We have used Tim and Starfish for a number of years now. The service and pricing is excellent! All of the drivers are friendly and professional. You... read more cannot go wrong selecting Starfish for your travels in Scotland! Thank you Tim and staff of Starfish!
Brendan
B149TObrendank 16/09/2022
Excellent Service - Tim & his team transported our luggage between B&Bs whilst a group of six of us walked the Fife Coastal Path. They provided a prompt & efficient service and... read more let us know by text when the bags had been delivered. It was also very good value for money.
kevinjsmithkjs 28/05/2022
Amazing! - A perfect experience from start to finish. Couldn’t have asked for a better service. Tim and Kirstin were so busy pleasant and reliable.
Jez6969 31/08/2021
Outstanding service - Outstanding service. Nothing was too much trouble. Tim accommodated my much delayed train and provided compete reassurance for my journey to and from the station. I can't recommend them... read more highly enough.
DrPeterDRobinson 10/08/2021
Fabulous service - very friendly, flexible and reliable. The driver even played all our favourite tunes. Would highly recommend! 5 stars.
jennifermB3056YR 30/06/2021
Fantastic! - Tim was professional prompt and helped immensely with our international move! Highly recommend! Met us at the airport on time and quickly got us to our flat!
tylerrP3812EY 14/10/2020
Brilliant service, reliable and very friendly - Was heading to Edinburgh airport to catch an early flight. Kirstin arrived a few minutes early and we set off. She was very professional and was very interested in my... read more holiday. We spoke about many things and had a load of laughs on the way. I was a bit apprehensive as I was travelling abroad by myself for 3 weeks but she pointed out a load of positives and was excited for me.
We made it through to the airport in plenty time and she pointed me in the right direction as well. The price had been pre-negotiated and was a very fair price.
Definitely would use Starfish Taxis again.
Many Thanks to you all for making the journey less stressful for me.
talisker97 29/06/2020
So reliable! - Just returned from a 5 day trip to St John and Starfish made our trip SO easy. They were reliable, on time and communicative. I can’t recommend them enough!
Almonaco 11/03/2020
Great Transportation - We used Starfish for all our transportation. Always on time and friendly. Did everything we asked and even waited on us when it was needed
dannyr423 31/10/2019
Look no further - We were in Edinburgh off of a cruise ship and my husband and his buddy wanted to go to St Andrews Golf Course where I was able to book a... read more tour for them. This was a fantastic experience for them. Kirstin was at the port waiting for them and drove to St Andrews where they were able to get a little tour of the town as well. When they got back they could not say enough about the service and wonderful experience! Thanks Kirstin and Tim! You helped make 2 dudes very happy!!
Jonzwyf 20/08/2019
Tim and his associates (Sharon and Will) were fantastic to work with. I was leading a group of 8 golfers flying into Edinburgh and staying the entirety of our... read more 9 day trip in St Andrews with side trips to the Castle Course, Crail, Lundin and Leven. Since some members of the group would only play 18 while others played 36, we had double the logistics on our days away from St Andrews and Starfish handled it beautifully. We worked out the logistics and the quoting before the trip and I would pay each driver at the time of service by credit card. Quite easy. I personally had a tough flight in and was teetering on having to make a trip to an emergency room. Tim advised me that Ninewells in Dundee should be my choice. Luckily I did not end up having to go, but I appreciated the recommendation. I would not hesitate to use Starfish for future travel. Thanks Tim!
Simoscarl 16/06/2023
Fantastic Experience - This review is long over due. We hired Tim and Starfish to transport us from Edinburgh Waverley Station to St. Andrews. Tim was a true professional, monitoring our... read more train from London, and communicating with us along the was to ensure that our transfer was smooth. As soon as the train arrived Tim was there to meet us, quickly we were loaded and off to St. Andrews. Once in St, Andrews Tim gave us a tour of town pointing out sights of interest and sharing his favorite spots to grab a pint. Can't thank Tim enough for kicking-off our two week golf trip in style. I highly recommend Tim and Starfish Taxi
231bretk 12/10/2022
Outstanding operation - We have used Tim and Starfish for a number of years now. The service and pricing is excellent! All of the drivers are friendly and professional. You... read more cannot go wrong selecting Starfish for your travels in Scotland! Thank you Tim and staff of Starfish!
Brendan
B149TObrendank 16/09/2022
Company policy:
The vehicles get cleaned and disinfected before each job. Taxi service, reliability and punctuality is an integral part of any trip or holiday. Planning our daily work schedule requires leaving room for flexibility, traffic and ad hoc changes. We have implemented several control mechanisms in the booking process and first contact to eradicate problems later on. Good communication regarding delays and cancellations on the travelers part is vital. Reliable service is a priority, we aim to arrive early at every booking, that requires our customers to be punctual at their pick up point. The planning process also aims to leave out stress situations for the drivers, this has a direct effect on road safety and passenger comfort.
Our drivers complete a daily check form on the fundamental safety of their vehicles: mechanical, electrical, tyres and overall cleanliness.
We believe that constant evaluation secures a high level of service.
7 Replies to “Customer comments”
Service we received from Tim matched our entire week in Scotland, Awesome!!! Tim was on time and catered to our needs the entire day. I highly recommend Starfish Taxi!!
Tim’s service was outstanding in every aspect, on time waiting for us at our apartment in Edinburgh , then a great and very informative drive out to St Andrews for our Golf and back into Edinburgh later in the afternoon.
Tim is a thorough professional in every way, his vehicle modern and spotlessly clean, look no further simply book this great operator and like us be 100% satisfied.
Bruce Johnson
New Zealand
Very professional individual that delivers promises. Used Starfish Taxis locally, out of town and airport transfers, never has let me down. Definitely will be using this company next semester. Thank You 🙂
We can not say enough good things about Tim’s service. He went out of his way to make our experience fantastic in every way. He went above and beyond our contract to help us out when we discovered in Edinburgh that a child’s back pack was still In St.Andrew’s! His taxi was dean, he had child seats for the kids, and gave us a nice tour of the highlights of St. Andrews. We can highly recommend this taxi service. You will not be disappointed.
Me and my daughter visited St Andrews on April 2013- We were very happy with the excellent service and hospitable attitude we received during our visit and trips.
We had an unbelievable trip to st Andrews, tim was brilliant, very knowledgable in the surrounding area an a very good price. Would highly recommend him and would definitely use him again
Excellent service – very efficient and professional. I will definitely use them again and I can highly recommend the service.
Service we received from Tim matched our entire week in Scotland, Awesome!!! Tim was on time and catered to our needs the entire day. I highly recommend Starfish Taxi!!
Tim’s service was outstanding in every aspect, on time waiting for us at our apartment in Edinburgh , then a great and very informative drive out to St Andrews for our Golf and back into Edinburgh later in the afternoon.
Tim is a thorough professional in every way, his vehicle modern and spotlessly clean, look no further simply book this great operator and like us be 100% satisfied.
Bruce Johnson
New Zealand
Very professional individual that delivers promises. Used Starfish Taxis locally, out of town and airport transfers, never has let me down. Definitely will be using this company next semester. Thank You 🙂
We can not say enough good things about Tim’s service. He went out of his way to make our experience fantastic in every way. He went above and beyond our contract to help us out when we discovered in Edinburgh that a child’s back pack was still In St.Andrew’s! His taxi was dean, he had child seats for the kids, and gave us a nice tour of the highlights of St. Andrews. We can highly recommend this taxi service. You will not be disappointed.
Me and my daughter visited St Andrews on April 2013- We were very happy with the excellent service and hospitable attitude we received during our visit and trips.
We had an unbelievable trip to st Andrews, tim was brilliant, very knowledgable in the surrounding area an a very good price. Would highly recommend him and would definitely use him again
Excellent service – very efficient and professional. I will definitely use them again and I can highly recommend the service.