Customer comments

St.Andrews Starfish Taxis – Customer ratings and recommendations.

From time to time invite our customers by Email to leave a short review of their experience with Starfish Taxis.

We value any feedback of our clients to keep a finger on the pulse
by continuously evaluating our standard of service.
F
eel free to let us know where we can improve!

“Our drivers love what they do and we believe that shines through.”

Company policy:

Taxi service, reliability and punctuality is an integral part of any trip or holiday.
Planning our daily work schedule requires leaving room for flexibility, traffic and ad hoc changes.
We have implemented several control mechanisms in the booking process and first contact to eradicate problems later on.
Good communication regarding delays and cancellations on the travelers part is vital.
Reliable service is a priority, we aim to arrive early at every booking, that requires our customers to be punctual at their pick up point.
The planning process also aims to leave out stress situations for the drivers, this has a direct effect on road safety and passenger comfort.

Our drivers complete a daily check form on the fundamental safety of their vehicles: mechanical, electrical, tyres and overall cleanliness.

We believe that constant evaluation secures a high level of service.

8 thoughts on “Customer comments

  1. Service we received from Tim matched our entire week in Scotland, Awesome!!! Tim was on time and catered to our needs the entire day. I highly recommend Starfish Taxi!!

  2. Tim’s service was outstanding in every aspect, on time waiting for us at our apartment in Edinburgh , then a great and very informative drive out to St Andrews for our Golf and back into Edinburgh later in the afternoon.
    Tim is a thorough professional in every way, his vehicle modern and spotlessly clean, look no further simply book this great operator and like us be 100% satisfied.
    Bruce Johnson
    New Zealand

  3. Very professional individual that delivers promises. Used Starfish Taxis locally, out of town and airport transfers, never has let me down. Definitely will be using this company next semester. Thank You 🙂

  4. We can not say enough good things about Tim’s service. He went out of his way to make our experience fantastic in every way. He went above and beyond our contract to help us out when we discovered in Edinburgh that a child’s back pack was still In St.Andrew’s! His taxi was dean, he had child seats for the kids, and gave us a nice tour of the highlights of St. Andrews. We can highly recommend this taxi service. You will not be disappointed.

  5. Me and my daughter visited St Andrews on April 2013- We were very happy with the excellent service and hospitable attitude we received during our visit and trips.

  6. Starfish Taxis are excellent. From their website which is user friendly to the door to door service. Tim got back to me straight away on my enquiry and Kirsten was on time to pick me up in St Andrews for the drive to Edinburgh Airport. She was also informative and interesting about the local history. I can recommend Starfish Taxis very highly. Thank you.

  7. We had an unbelievable trip to st Andrews, tim was brilliant, very knowledgable in the surrounding area an a very good price. Would highly recommend him and would definitely use him again

  8. Excellent service – very efficient and professional. I will definitely use them again and I can highly recommend the service.

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