We value any feedback of our clients to keep a finger on the pulse by continuously evaluating our standard of service. Feel free to let us know where we can improve!
“Our drivers love what they do and we believe that reflects.”
This review is long over due. We hired Tim and Starfish to transport us from Edinburgh Waverley Station to St. Andrews. Tim was a true professional, monitoring our... read more train from London, and communicating with us along the was to ensure that our transfer was smooth. As soon as the train arrived Tim was there to meet us, quickly we were loaded and off to St. Andrews. Once in St, Andrews Tim gave us a tour of town pointing out sights of interest and sharing his favorite spots to grab a pint. Can't thank Tim enough for kicking-off our two week golf trip in style. I highly recommend Tim and Starfish Taxi
231bretk 12/10/2022
We have used Tim and Starfish for a number of years now. The service and pricing is excellent! All of the drivers are friendly and professional. You... read more cannot go wrong selecting Starfish for your travels in Scotland! Thank you Tim and staff of Starfish!
Brendan
B149TObrendank 16/09/2022
Tim & his team transported our luggage between B&Bs whilst a group of six of us walked the Fife Coastal Path. They provided a prompt & efficient service and... read more let us know by text when the bags had been delivered. It was also very good value for money.
kevinjsmithkjs 28/05/2022
A perfect experience from start to finish. Couldn’t have asked for a better service. Tim and Kirstin were so busy pleasant and reliable.
Jez6969 31/08/2021
Outstanding service. Nothing was too much trouble. Tim accommodated my much delayed train and provided compete reassurance for my journey to and from the station. I can't recommend them... read more highly enough.
DrPeterDRobinson 10/08/2021
Fabulous service - very friendly, flexible and reliable. The driver even played all our favourite tunes. Would highly recommend! 5 stars.
jennifermB3056YR 30/06/2021
Tim was professional prompt and helped immensely with our international move! Highly recommend! Met us at the airport on time and quickly got us to our flat!
tylerrP3812EY 14/10/2020
Was heading to Edinburgh airport to catch an early flight. Kirstin arrived a few minutes early and we set off. She was very professional and was very interested in my... read more holiday. We spoke about many things and had a load of laughs on the way. I was a bit apprehensive as I was travelling abroad by myself for 3 weeks but she pointed out a load of positives and was excited for me.
We made it through to the airport in plenty time and she pointed me in the right direction as well. The price had been pre-negotiated and was a very fair price.
Definitely would use Starfish Taxis again.
Many Thanks to you all for making the journey less stressful for me.
talisker97 29/06/2020
Just returned from a 5 day trip to St John and Starfish made our trip SO easy. They were reliable, on time and communicative. I can’t recommend them enough!
Almonaco 11/03/2020
We used Starfish for all our transportation. Always on time and friendly. Did everything we asked and even waited on us when it was needed
dannyr423 31/10/2019
We were in Edinburgh off of a cruise ship and my husband and his buddy wanted to go to St Andrews Golf Course where I was able to book a... read more tour for them. This was a fantastic experience for them. Kirstin was at the port waiting for them and drove to St Andrews where they were able to get a little tour of the town as well. When they got back they could not say enough about the service and wonderful experience! Thanks Kirstin and Tim! You helped make 2 dudes very happy!!
Jonzwyf 20/08/2019
If you’re ever in St. Andrews, Scotland, I highly recommend Kirstin for all your tour/sightseeing/airport transfer needs. She was an amazing tour guide and a great person to spend the... read more day with. She is incredibly flexible, responsive and helpful when planning an outing. I had never been to St. Andrews before, but I had an idea of what I wanted to see. Kirstin and I emailed back and forth until we settled on the perfect tour for my friends and I with something for everyone. She was a great host and even took us by a few places which were not on our itinerary. She was very knowledgeable about the area and was able to answer all our questions. In short, she is amazing and mad our tour a highlight of our trip to Scotland.
Fathermac 07/07/2019
Starfish, Tim and his crew are excellent! They provide on time, (as in early), flexible (as in we weren't always sure what we were doing), insightful (they helped us... read more decide) and all around exceptional service. Their transports are rooming and clean and everyone was so friendly and helpful. We were in St. Andrews for golf for five days and use them exclusively. In addition to providing us with transportation, we got a wealth of interesting information on Scotland - where Prince William lived, the estates and how they're laid out, the economy, and other interesting facts all when going back and forth between our courses. All things we would have missed if we rented a car or weren't with such a friendly and accommodating service. When returning to Edinburgh, Tim took us to a small village for a short sight seeing expedition where we could get an ice cream and see the three bridges. Then at Edinburgh he assisted us with our golf luggage (50 lbs) - up 69 stairs! We were treated very well by Starfish! Its nice to know for my return visit I have my taxi/tour company already lined up.
CRchmd 23/06/2019
Starfish Taxis was a terrific taxi service in St. Andrews; very accomodating. All of the drivers were friendly and sociable. By far the best driver I have every... read more had was TIm. He was extremely friendly and knowledgable of St. Andrews. He is the rare driver you dont find in a service nowadays! He even went out of his way to take my friends and I to an area we hadn't planned on going; and didn't charge us. We can't thank him enough for the service he provided to us. I would highly recommend him to anyone and look forward to coming back to Scotland to see him!!
Falcore4 18/06/2019
I used Starfish Taxis on a recent trip to Crail. Great service and quick responses from Tim to queries and changes requests to my bookings.
The pickup form the... read more train station and then back again was great, very friendly divers and arrived on time.
I would not hesitate to recommend.
RoyCP77 08/06/2019
We were lucky to have Tim and his company provide most of our travel needs in St. Andrews. Tim is the best as are his employees. Very knowledgeable. ... read more Always arrived on time and had an easy time booking and moving times for pickups/dropoffs. No issues coordinating times and always greeted with a smile. On our way back to Edinburgh, we were treated to a special tour of a small town for no extra cost. Left feeling like we made a friend for life.
Sparks12180 01/06/2019
Used this company on our recent trip to St Andrews. Fantastic service even when I changed the pick time and location at the last minute. Highly recommend them and will... read more definitely use them next time we are in St Andrews.
fionagreenrobert 17/02/2019
Quick booking, twice perfectly on time, friendly service, comfortable cars, spacious, ... everything you need!
Stijndepiere 03/11/2018
Tim was professional prompt and helped immensely with our international move! Highly recommend! Met us at the airport on time and quickly got us to our flat!
tylerrP3812EY 14/10/2020
Was heading to Edinburgh airport to catch an early flight. Kirstin arrived a few minutes early and we set off. She was very professional and was very interested in my... read more holiday. We spoke about many things and had a load of laughs on the way. I was a bit apprehensive as I was travelling abroad by myself for 3 weeks but she pointed out a load of positives and was excited for me.
We made it through to the airport in plenty time and she pointed me in the right direction as well. The price had been pre-negotiated and was a very fair price.
Definitely would use Starfish Taxis again.
Many Thanks to you all for making the journey less stressful for me.
talisker97 29/06/2020
Just returned from a 5 day trip to St John and Starfish made our trip SO easy. They were reliable, on time and communicative. I can’t recommend them enough!
Almonaco 11/03/2020
We used Starfish for all our transportation. Always on time and friendly. Did everything we asked and even waited on us when it was needed
dannyr423 31/10/2019
We were in Edinburgh off of a cruise ship and my husband and his buddy wanted to go to St Andrews Golf Course where I was able to book a... read more tour for them. This was a fantastic experience for them. Kirstin was at the port waiting for them and drove to St Andrews where they were able to get a little tour of the town as well. When they got back they could not say enough about the service and wonderful experience! Thanks Kirstin and Tim! You helped make 2 dudes very happy!!
Jonzwyf 20/08/2019
If you’re ever in St. Andrews, Scotland, I highly recommend Kirstin for all your tour/sightseeing/airport transfer needs. She was an amazing tour guide and a great person to spend the... read more day with. She is incredibly flexible, responsive and helpful when planning an outing. I had never been to St. Andrews before, but I had an idea of what I wanted to see. Kirstin and I emailed back and forth until we settled on the perfect tour for my friends and I with something for everyone. She was a great host and even took us by a few places which were not on our itinerary. She was very knowledgeable about the area and was able to answer all our questions. In short, she is amazing and mad our tour a highlight of our trip to Scotland.
Fathermac 07/07/2019
Company policy:
The vehicles get cleaned and disinfected before each job. Taxi service, reliability and punctuality is an integral part of any trip or holiday. Planning our daily work schedule requires leaving room for flexibility, traffic and ad hoc changes. We have implemented several control mechanisms in the booking process and first contact to eradicate problems later on. Good communication regarding delays and cancellations on the travelers part is vital. Reliable service is a priority, we aim to arrive early at every booking, that requires our customers to be punctual at their pick up point. The planning process also aims to leave out stress situations for the drivers, this has a direct effect on road safety and passenger comfort.
Our drivers complete a daily check form on the fundamental safety of their vehicles: mechanical, electrical, tyres and overall cleanliness.
We believe that constant evaluation secures a high level of service.
7 Replies to “Customer comments”
Service we received from Tim matched our entire week in Scotland, Awesome!!! Tim was on time and catered to our needs the entire day. I highly recommend Starfish Taxi!!
Tim’s service was outstanding in every aspect, on time waiting for us at our apartment in Edinburgh , then a great and very informative drive out to St Andrews for our Golf and back into Edinburgh later in the afternoon.
Tim is a thorough professional in every way, his vehicle modern and spotlessly clean, look no further simply book this great operator and like us be 100% satisfied.
Bruce Johnson
New Zealand
Very professional individual that delivers promises. Used Starfish Taxis locally, out of town and airport transfers, never has let me down. Definitely will be using this company next semester. Thank You 🙂
We can not say enough good things about Tim’s service. He went out of his way to make our experience fantastic in every way. He went above and beyond our contract to help us out when we discovered in Edinburgh that a child’s back pack was still In St.Andrew’s! His taxi was dean, he had child seats for the kids, and gave us a nice tour of the highlights of St. Andrews. We can highly recommend this taxi service. You will not be disappointed.
Me and my daughter visited St Andrews on April 2013- We were very happy with the excellent service and hospitable attitude we received during our visit and trips.
We had an unbelievable trip to st Andrews, tim was brilliant, very knowledgable in the surrounding area an a very good price. Would highly recommend him and would definitely use him again
Excellent service – very efficient and professional. I will definitely use them again and I can highly recommend the service.
Service we received from Tim matched our entire week in Scotland, Awesome!!! Tim was on time and catered to our needs the entire day. I highly recommend Starfish Taxi!!
Tim’s service was outstanding in every aspect, on time waiting for us at our apartment in Edinburgh , then a great and very informative drive out to St Andrews for our Golf and back into Edinburgh later in the afternoon.
Tim is a thorough professional in every way, his vehicle modern and spotlessly clean, look no further simply book this great operator and like us be 100% satisfied.
Bruce Johnson
New Zealand
Very professional individual that delivers promises. Used Starfish Taxis locally, out of town and airport transfers, never has let me down. Definitely will be using this company next semester. Thank You 🙂
We can not say enough good things about Tim’s service. He went out of his way to make our experience fantastic in every way. He went above and beyond our contract to help us out when we discovered in Edinburgh that a child’s back pack was still In St.Andrew’s! His taxi was dean, he had child seats for the kids, and gave us a nice tour of the highlights of St. Andrews. We can highly recommend this taxi service. You will not be disappointed.
Me and my daughter visited St Andrews on April 2013- We were very happy with the excellent service and hospitable attitude we received during our visit and trips.
We had an unbelievable trip to st Andrews, tim was brilliant, very knowledgable in the surrounding area an a very good price. Would highly recommend him and would definitely use him again
Excellent service – very efficient and professional. I will definitely use them again and I can highly recommend the service.